Refund Policy
Effective Date: 2025
Last Updated: 2025
Pixzul is committed to providing a fair, transparent, and reliable refund process for all users. Because our products consist of digital goods and cloud-based computing services that are delivered immediately upon purchase, our refund rules differ from those of physical products. This policy describes when refunds may be granted, how they are processed, and the obligations of both users and Pixzul.
1. Refund Eligibility
Pixzul offers refunds under the following circumstances:
1.1 Duplicate Purchases
If you accidentally make the same purchase more than once, we will refund the duplicate transaction(s) after verification.
1.2 Technical Issues Preventing Use
If you are unable to use Pixzul due to a verified technical error on our platform, and our support team is unable to resolve the issue, you may request a refund for unused credits.
1.3 Credit Delivery Errors
If purchased credits were not delivered to your account due to a system error, and we are unable to restore the credits within a reasonable time, you are eligible for a refund.
2. Non-Refundable Situations
Refunds cannot be issued in the following cases:
2.1 Used Credits
Credits consumed for generating images or using services are non-refundable, as computational resources have already been provided.
2.2 Change of Mind
We are unable to offer refunds for the following reasons:
- No longer needing the product
- Intending to use fewer credits
- Preferring a different service or model
- Misunderstanding documented features
2.3 Violation of Our Policies
Users who violate our Terms of Service or content moderation policies (e.g., attempting to generate harmful or prohibited content) are not eligible for refunds.
3. Response Time
3.1 Merchant Response Window
Pixzul responds to all refund requests within 3 business days.
3.2 Failure to Respond
If we fail to respond within this timeframe, the payment provider may initiate a refund on our behalf to ensure customer satisfaction.
4. Refund Review Process
To process a refund request, we may require:
- Transaction ID or receipt
- Email used for the purchase
- Screenshots or error logs (if applicable)
- A brief description of the issue
Once your request has been reviewed:
- Approved refunds will be processed back to the original payment method
- Refund processing times vary by payment provider (typically 3-10 business days)
5. One-Time Purchases vs. Subscriptions
Pixzul currently uses a credit-based system. However, this section also applies to any future subscription plans.
5.1 Credits (One-Time Purchase)
Refunds apply only to unused credits.
5.2 Subscriptions (If Introduced Later)
Subscription refunds follow these principles:
- Subscriptions can be canceled at any time
- Previously used subscription periods cannot be refunded
- Accidental renewal charges may be refunded if the user contacts support within 48 hours
6. Chargebacks
If a user initiates a chargeback:
- The affected account may be suspended pending resolution
- Any unused credits may be revoked
- Fraudulent chargebacks will be reported to the payment provider and may result in account termination
7. How to Request a Refund
To request a refund, users can contact:
Please include:
- Subject: "Refund Request - [Order ID]"
- A brief description of the issue
- Any supporting information
8. Policy Updates
Pixzul may periodically update this Refund Policy to comply with new regulations or operational requirements. Updates will be posted on this page.
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